Thursday, June 30, 2005

Terrrible, Horrible, No Good, Very Bad Day.....

sigh....

OK, so it's really not as bad as all that..... Alexander probably still has me beat. :)

I just had one not so fun event, and it has really put me in a pooey mood. :-q [that's a pouty face, for those of you who don't know...]

Its payday today [yippee!], so I thought I would pay a few bills online during lunch. If you have read my blog over the last month, you would know that I have had some....difficulties....with my cell phone. My mobile phone provider finally got me a phone that worked (3rd time's a charm) and I thought everything was fine and dandy. Welllll......its not, aparently. B/c on my bill for this month is a $238.19 CHARGE for the phone I sent back to them for.....damages "beyond economic repair". And according to the lady at the warranty department, I am responsible for those damages. It did not make a difference to her that the phone did not work when I received it from them. She was actually able to see from the dates recorded on their system that I never used that phone and was immediately sent a new one....but I am still responsible for the damages b/c I "agreed to the terms". :P

So....I know the world isn't fair and all that, but....COME ON! This can't be happening! They can't do this, can they??? I never raised my voice, I explained the situation calmly, treated her with kindness and respect, and conducted myself in a lady-like manner. But when she said that there was nothing I could do, no legal action I could take, and that I would have to pay for said charge, I think I was ready to go a little postal on her....

Instead, I broke down crying....yes....I know. That is what I do. I cry when upset. And I was upset. She made me cry [ok..so it wasn't her fault....she was just doing her job...] And then she transferred me to billing so they could work out "payment options" with me.....but I did not stay on the line. I knew I would cry more. And besides, I should not have to make "payments", because I should not have to pay....

All that said, I just don't know what to do. I have no intention of paying [and can't afford it at this time anyway], but don't know how to get this charge off my account. I also don't want my credit all messed up [b/c I have a really good rating...].

I know I don't have to deal with it right at this moment....so...I will shake it off and deal with it later. And I am doing better now. I actually had some good prayer time afterwards, and I know God is in control. I don't know what is going to happen with all this, but I trust God to work and to take care of this, and me. :)

There you go. And here's another pouty face for good measure.... :-q

1 Sagacious Sayings:

At 7/01/2005 10:09 AM, Blogger Karen Chuckled and said...

Sarah,
Don't give up on this one!!! Call your credit card company that the purchase is on and explain what happened. They can go to bat for you or remove the charges. Cell phone companies are notorious for this. Bill once spent and hour and a half...erm...discussing a big old billing mistake with the cell phone company, and after a WHOLE LOT of speaking to one person up the chain, finally got an apology, a $100 credit and some new phone batteries for the trouble that they put him through.

Don't let them get away with it!

 

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